Shipping & Returns

Surveillance Equipment and Personal Security offers surveillance and security equipment for business security, school surveillance, home security, self defense and spy equipment - including, but not limited to, the following: 

• business and school video surveillance security systems, outdoor surveillance cameras, indoor security cameras, all weather cameras, infra red cameras, night vision cameras, dome cameras, fake security cameras, DVRs, card DVRs, GPS data logging;
• self defense products, pepper sprays, personal alarms;
• home security, driveway alarms, motion alarms, home alarms, intruder alert, intruder alarms, window alarms, doorway alarms, hidden cameras, nanny cameras, diversion safes;
• personal security equipment, emergency lights, personal alarms, senior safety, child safety;
• spy equipment, spy cameras, listening devices, bug detectors, counter surveillance equipment, audio surveillance equipment, audio recording equipment and animal repellers.

We ship our products to Continental USA only, at this time.

•  Orders are shipped mostly via UPS Ground, or FedEx where needed.
• All orders are shipped within 24 hours, six days a week.
• All orders must include a physical street address for shipping. Deliveries cannot be made to postal addresses. No shipping to PO Boxes. Additional cost will be incurred if incorrect shipping details are provided. Please double-check the information you provide at purchase. 
• All orders are charged shipping per order, not per product as in the case of multiple products being ordered and shipped as one to the same location.
• Shipping charges are added to each order by its weight category.
• The rock-bottom Handling & Packaging fee for each order has been suspended as part of our launch celebrations.
• Most self defense and personal defense product orders (the CEP range) ship from North Carolina. See the map below for delivery timeframes.
• Most camera and recording surveillance products (the ED range), aside from the dummy cameras, ship from Arizona. See the map below for delivery timeframes. 
• Charges will be levied for unaccepted deliveries or incorrect addresses. Please double-check your details before purchase.
• Shipping charges are non-refundable.
• Damaged or missing items must be reported within 48 hours from receipt of shipment.

Address Correction Policy

It is very important that we receive a complete and accurate address for shipping orders. Because our delivery service charges a $5.00 fee for an incomplete or wrong address, we are forced to pass the charges on to you.

We stress the importance of a complete address including the street address, (with any apartment or suite number) city, and zip code. You will be charged an address correction fee if your information submitted is inaccurate. If you are assessed an address correction fee it will be charged to your credit card and we will email you a copy for your records.

Delivery Times  

We ship mostly with UPS Ground.
Below we have included charts to give you an idea of how long your shipment will take.

• This is an online store only.
• Orders may be placed by the following method:
• Online at www.surveillanceequipmentandpersonalsecurity.com
• Make your selections from the website product pages and use the shopping cart for item purchase.
• See the shopping cart link at the top of each page for further information on use of that link.
• We accept payment by VISA and MasterCard, and by PayPal accounts linked to the customer's VISA, Mastercard or Bank account.
• No order will be processed without payment acceptance.

We will accept many products back for a refund within up to 30 days after the date of the invoice with a 30% restocking fee. Please note that this does not apply to all of our products. Certain items can not be returned.

All returns require a Return Authorization Number. Use the online contact form to request a Return Authorization Number. Be sure to include your personal purchasing details and details of the product purchased.

The cost to ship the product back to the warehouse will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If using UPS you can use regular ground service. 

Include with your return package a note with the following information:

• Customer name. 
• Your shipping address.
• Your Return Authorization Number.
• Reason for the return.
• Preference for replacement or refund. 

IMPORTANT - The product(s) must be returned in re-saleable condition (unless originally received damaged) with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or store credit. If you lost something that goes with your order, you cannot return it.

We will accept product returned for exchange within up to 30 days after the date of the invoice with a 15% exchange fee. Please note that this does not apply to all of our products. Certain items can not be exchanged.

All exchanges require a Return Authorization Number. To request a Return Athorization Number use our online Contact Form.

The cost to ship the product back to the warehouse will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If using UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the new product(s) will be paid by the customer.

Include with your return package a note with the following information:

• Customer name. 
• Your shipping address.
• Your Return Authorization Number.
• Reason for the return.
• Preference for replacement. 

On most products, we will accept returns of defective product for replacement for up to 90 days after the date of the invoice. If a product has a longer warranty period, it will be indicated in the product description on our web site.

All returns require a Return Authorization Number. To request a Return Authorization Nnumber use our online Contact Form.

The cost to ship the product back to the warehouse will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If using UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back to you will be paid by Surveillance Equipment and Personal Security.

Please test the product(s) before returning it. Many items shipped back as defective turn out to be in working order; some after doing something as simple as putting in new batteries. If an item is returned and found to be working, the customer will be required to pay all return shipping charges. Also, the item must show no signs of abuse or misuse and all parts, packaging and accessories must be included.

Include with your return package a note with the following information:

• Customer name. 
• Your shipping address.
• Your Return Authorization Number.
• Reason for the return.
• Preference for replacement or refund.